The Best Part of an Airstream is peace of mind

At Airstream we strive to provide you with the best possible customer service. Our well trained staff of professionals are standing by to help you answer your Airstream product questions, find a part, locate an Airstream dealer, or schedule an appointment at the Airstream Factory Service Center.

Our factory service center is open
weekdays from 7am to 4pm EST.

Need directions? Click here.
Most of the information you are looking for can be found on this web site. For your convenience, however we offer several other ways to get the answers you are looking for.

Toll Free Technical Support Line
1-877-596-6505

This is a voice mail system only. Your call will be returned within 24 hrs. After listening to a brief greeting, please record the following information:
  • Your name
  • Telephone number
  • Specify trailer or motorhome
  • Model year
  • Last six digits of the Airstream serial number
  • Brief description of problem or information need

ContactCustomerSupport

HOW TO VIDEOS

                                                                                                                                                                                                                         
INTERIOR
Audio/Visual System Audio/Visual System Refrigerator
Part 1: Introductory guide to using the A/V system. How to use your Airstream AV System from 2007-2009. How to operate your refrigerator.



     
Audio/Visual System Climate Control Bath & Shower
Part 2: How to use the advanced audio features. The quick start guide to your climate control systems. How to use your Airstream Moen® shower cartridge.
Audio/Visual System Water Heater
Part 3: How to use the advanced video features. How to light your water heater.
 
 
EXTERIOR
Awning Bike Rack Propane Tank
How to open and care for your Airstream Zip Dee awning. How to assemble a bike rack (We've introduced a new bike rack designed with Fiamma.) How to use your propane tanks.
Awning Windows
How to setup and take down your awning. How to operate your windows.
 
OTHER
Hooking up Your Airstream Stabilizing Your Airstream
The comprehensive guide to hooking up your Airstream trailer (shore power, water, sewer, dumping black and gray water tanks). How to stabilize your Airstream trailer.

Department Contacts

The most efficient way to reach us is to use our QUICK CONTACT FORM where we've included email links to the proper departments. A few things to think about before reaching out:

If You're Contacting Us About Buying an Airstream:

  • We always recommend you contact your local Authorized Airstream dealer. The easiest way to do this is to use the DEALER LOCATOR above.
  • If you are requesting a brochure you can download them in either the Travel Trailer or Touring Coach sections of our website.
  • If there's anything else you need, please reach out to our Sales Team by using the QUICK CONTACT FORM.

If You're Contacting Us About Customer Support:

  • Please be sure to take a look at your owner's manual or the list of Frequently Asked Questions listed under the Service section of our website.
  • Still can't find what you need, please reach out to our Customer Support team by using the QUICK CONTACT FORM.

If You're Contacting Us About Your Vintage Airstream:

  • Please be sure to take a look at your owner's manual or the list of Frequently Asked Questions listed under the Service section of our website.
  • Still can't find what you need, please reach out to our Customer Support team by using the QUICK CONTACT FORM.
  • We're happy to assist with questions or concerns regarding our older models (especially since Airstreams last a long, long time!)
  • When contacting the Vintage Airstream Team, please include the following information:
    - Model and model year
    - Last six digits of the serial number
If You're Contacting Us About Our Parts & Service Store:
  • You can visit our on-line Parts & Service store to buy parts and supplies. If you have questions about the products we sell, your billing, order, or account, please feel to reach out to our Parts & Service Store by using the QUICK CONTACT FORM.
  • If you'd like to schedule an appointment at our Jackson Center Service Center, please click here.
If You're Contacting Us About Our On-line Merchandise Store:
  • You can visit our on-line Merchandise store to buy branded apparel and accessories. If you have questions about the products we sell, your billing, order, or account, please feel to reach out to our Merchandise Store by using the QUICK CONTACT FORM.
If You're Contacting Us as a Member of the Media:
  • Please reach out to our Media Relations team by using the QUICK CONTACT FORM to get the information you need.
If You're Contacting Us with a Marketing Proposal or Charitable Request:
  • Please reach out to our Marketing Team by using the QUICK CONTACT FORM. Please understand that we receive hundreds of proposals each year so we ask that you provide us with as much informaiton as possible so we can determine if there's a fit for our brand. If so, you will certainly hear from us!
If You See Something Wrong with Our Website, Please Let Us Know!
  • We can't catch everything so please reach out to our webmaster by using the QUICK CONTACT FORM and we'll try to fix it as soon as we can. Thanks!

And remember...

The rules are simple: be friendly and gentlemanly and you will be received everywhere.

— Wally Byam