Peace of MindFor New Airstream Users

For nearly 90 years, Airstream has built products that open a new world of travel adventure – a world where you are in charge of your destination and the journey that gets you there. With that freedom comes a healthy amount of learning – first-time camping in an RV can pose a significant learning curve. Navigating the hiccups and the speed bumps that every road tripper eventually encounters can be intimidating, but rest assured: We have your back as you set off on your first adventures in your new Airstream. From 24/7 support, trip-planning inspiration, easy-to-find answers to common questions, and an expert network of service technicians across the country, we work hard every day to meet or exceed the expectations of our customers. 

Feedback Drives Innovation

We start by listening to our community, where customer feedback is one of our best sources for guidance on how to continually improve our products. We’ve created an Airstream Customer Council to channel real-world feedback into innovation. And we listen to the conversations online, where Airstreamers gather to share advice, inspiration, and guidance. We turn that feedback into action that drives better support and improvements to the products with each model year. As much as we’d like to wish every Airstream was perfectly constructed and flawless, we are the first to admit that handmade craftsmanship is more akin to a new home or a boat rather than a precisely engineered, robot-assembled automobile. There is a break-in period, and with this in mind we’ve created many resources to help you along the way so you can enjoy what drew you to this incredible lifestyle in the first place. 

Satisfaction that Starts with Service

From the moment you step into an Airstream dealership, you’re greeted by a customer sales team steeped in hands-on training in Jackson Center, where a new 725,000 square-foot production facility houses state of the art dealer training classrooms.Airstream also offers online training modules for both sales and service to ensure everyone is equipped with the latest specs and important info on new features. After guiding you through the purchase process, your Airstream dealer walks you through a delivery checklist that helps bring you up to speed on getting started. Before you leave the dealership, you’ll feel comfortable towing, hitching, and operating your travel trailer or touring coach. 

Worry‑Free Wherever Your Travels Take You

Once you’re on the road, Airstream support travels with you. Every owner gets unlimited access to CoachNet for 24/7 assistance, plus a Two‑Year Bumper‑to‑Bumper Limited Transferrable Warranty. A nationwide network of Airstream‑certified dealer service centers—many earning Five Rivet Dealer Certification—is ready to help whenever you need it. And our Customer Service Call Center in Ohio is always available for quick answers.

If you want to explore Airstream’s past, present, and future, bring your travel trailer or motorhome to The Mothership in Jackson Center, Ohio. Expert technicians will get you back up and running, you can stay overnight at the Terraport campground, and soon you’ll be able to dive deep into Airstream’s 90‑year history at the new Heritage Center museum.

For DIY‑minded owners, Airstream Support is your first stop for maintenance knowledge. Search support articles, FAQs, and video tutorials, or submit tickets through the customer service portal for fast help from product experts. And when you need gear, tools, or campsite essentials, Airstream Supply Company has everything from wheel chocks and sewer hoses to camp furniture and kitchenware. Pair it with inspiration from our Round Trip travel guides and you’ll be ready for unforgettable adventures—supported every mile of the way.

A Community Comes Together Online and On the Road

And as you become more and more comfortable planning, preparing, and heading out on adventure, we encourage you to engage with online Airstream groups like Airstream Addicts on Facebook, the Air Forums website, and Airstream’s social media accounts on Instagram, Facebook, and Twitter. Likewise, a print subscription to Airstream Life magazine gives you an inside look at the joy and history of Airstreaming, as well as tips and tricks from longtime owners. And the Airstream Club International is a longstanding source of camaraderie and insight. Airstreamers are always ready to lend a helping hand or teach a handy trick.At Airstream, we often take time to recognize that we’re not really building travel trailers, we’re building something that will make your travel dreams come true. Our sales and customer support teams strive every day to put our customers front and center, and ensure you have a lifetime of adventures in your new Airstream.